McDonald’s Malaysia Introduces Self-Service Kiosks

So that you don't have to deal with human.

McDonald’s Malaysia has begun introducing self-service kiosks in some of its outlets so that customers can walk up to place an order without talking to a human cashier.

To get started, all you need to do is swipe through the various menu options, and select a food and beverage items you wish to order, pay via credit/debit card, and wait for your number to be called out at the collection counter.

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The interesting part is that you can customize the orders however you like. For vegetarians who’d like to have Sausage McMuffin with Egg without sausage, consider it done.

The self-serve kiosk isn’t exactly a new concept as it has been rolled out in other countries like the United States, China, and Singapore for a while now…….Malaysia, WHY YOU SO LATE.

McDonald’s in Beijing, China. (Image Credit:

While the trend toward digitization threatens more jobs in sectors, the implementation of self-service kiosks system could provide a more convenient customer-self experience, and of course make ordering faster.

It give people more time to explore the menu at the kioks, rather than keeping a human cashier waiting.

To-date, only the Bukit Bintang branch and Bangsar Telawi branch have implemented the system. We’re hoping to see more of them will pop up in the future.


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